Terms & Conditions

Suitability For Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

Damaged Laundry

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.

We wash all items together as our standard procedure. But if you divide your clothes into two separate bags before your pick-up, we can run two separate loads. We will not be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching).

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they're inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

Dry Cleaning Terms

The Laundry Hub will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse you up to 5 times the charge per article. Should you find an issue with one of your pieces, please notify us within 24 hours of your delivery.

As with our standard laundry process, The Laundry Hub cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels.

"Extras" will be charged at the discretion of the dry cleaner, in order to process your garment the best way possible, in increments of $2 or $4 upon delivery to the laundry facility. These charges will be added to your final invoice. Items such as leather require longer turnaround times and could take up to two weeks to be returned.

Unattended Pick-Up and Delivery

If you request that we leave your laundry unattended (e.g., on your veranda, at the gate, or at the office reception) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

Miscellaneous

• As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
• We are not responsible for articles not claimed after 3 months of receipt. Unclaimed garments will be sold to recover costs of cleaning and/or storage.
• We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells, and sequins.
• In laundering we cannot guarantee against color loss and shrinkage, or against damage to weak and tender fabrics. Differences in count must be reported, and this ticket presented, within 24 hours. Unless a list accompanied the bundle, our count must be accepted. The company's liability with respect to any lost or damaged article shall not exceed 5 times our charge for processing it.